Lesson 4: Managing an Online
Support Group
Do You Need An Assistant?
As this course comes to an end, the last thing you
need to consider once you have your group up and running with a
few members is deciding at what point you might need an assistant
to help you manage the group. You may want to have an assistant
very early in developing your group that can help you with creating
rules and their consequences, creating possible associations, and
bringing members into the group. You may decide to wait until your
group has gotten too big, either member or activity level wise,
for you to manage on your own before finding an assistant.
The question now is, how do you find
or decide on an assistant? It may seem simple enough, just pick
a group member and promote them, right? Wrong! You don't want to
just pick anyone, you want and need to put a lot of thought into
who you are willing to share the group's management with.
First things first, you must trust this person.
This person will be not only representing your group, but will be
representing you when you are unavailable. Making a bad choice can
reek havoc and cause you to not only lose members, but your group
and everything you have worked so hard for. So create a list of
members that you trust first as this will make the next steps easier.
Second, and almost as important as trust, is finding
someone that wants to help manage the group. It does not matter
how much you trust them, if they are not willing to do the job.
Take your list, and put everyone in order from your 'most wanted'
to 'least wanted' group assistant. I do not mean that you should
list everyone in your group, but only those members that you trust;
in the order of how much you trust them.
Now that you have your list, you need to contact
the members in some way. Do not post a message with your list on
it to the group. This will only cause problems and hurt feelings
among the members not listed. Instead, you can do one of two things.
You can post an announcement that you are looking for an assistant
and that everyone interested should contact you privately, or you
can email each person on the list.
If you decide to email them, contact each person
one at a time. If you email them all at the same time, and several
want to be your assistant, you will end up hurting someone's feeling
because they can't all get the position. Starting at the top, email
the person and tell them that you are looking for an assistant and
why. Let them know that you considered them perfect for the job
and want to know if they are interested. You should also let them
know that they should not feel obligated to accept the position
if they don't want it, or can't do it.
If posting an announcement is more to your liking,
which gives the impression that anyone could become your assistant,
wait for the replies to be sent to you. Each member that replies
should be put on a separate list and compared to your 'wish list'.
Pay attention to how quickly your wish list responds to your announcement
as this will let you know how often they check the group's messages.
Compare your lists once everyone has had enough time to respond,
about a week should be enough. Now, chose the most trusted, most
active, and friendliest person to be your assistant.
Be sure to confirm that the person really wants
the position before making the announcement to the group. By going
through this process, you should be able to find a great assistant
that will help you not only to manage the group on a day to day
basis, but will also help you to grow your group and make it as
successful as possible.
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