Lesson 4: Managing an Online
Support Group
Your Presence
Is Required
In order to effectively manage your group, you need
to be present and participating in the regular group discussions
and chat. I don't mean that you need to be 'present' in your group
24/7 but you do need to be a 'regular' participant and visible to
all the members. There are many reasons why you need to be there,
only one of which is so you can manage the group.
Some of the other reasons why you need to be present
include your own support, friendship, and information that you can
give to, and receive from the group. This is why you created the
group in the first place, to bring together like-minded individuals
so you could share with others. If you are not there, then the group
is not fulfilling its purpose for you.
There will be times when life will get in the way,
and you won't be able to participate as much as you should or want
to. A cold, vacations, work, and other family events will prevent
you from being in the group, unless you have a computer everywhere
you go. Just telling the group that you will not be present for
whatever reason will not only let the group know that you care,
but will also let the group know that you are not abandoning them.
Although you cannot always be present, if you are
absent more often than you are there and active, the group is going
to suffer. The group will look to you not only for support and information,
but also to help in leading them in discussions and problems that
they might be having. If you are not present, you will not know
what is happening with your group or your members.
Depending on the size and activity level of your
group, even an absence of two or three days can make it difficult
for you to 'catch-up' and learn what is happening. There is nothing
worse then getting sick or being absent for whatever reason, and
then checking your mail and seeing a complaint from a group member.
If your heart does not suddenly start to race at the same pace your
brain is going, maybe you are not as worried about your group as
you should be.
As hard as it can be, you should not panic. There
will be members that will take advantage of your absence and will
break rules and generally disrupt the group. This is not a common
thing, but something that you should be aware of and ready to deal
with if it ever happens. This is another one of the reasons why
you need to be seen in the group.
You can now see why your presence is required in
your group. Being a group owner/manager is very different from just
being a group member.
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